Specify the conditions under which customers are eligible for a refund. This could include reasons such as defective products, damaged items during shipping, incorrect items received, or a change of mind (if your store allows for returns in such cases).


Timeframe for Refunds:
State the timeframe within which customers must request a refund. Common timeframes are 30 days from the date of purchase, but this can vary.
Proof of Purchase:
Require customers to provide proof of purchase, such as a receipt or order number, when requesting a refund.


Condition of Returned Items:
Detail the condition in which items must be returned. For example, items should be unused, in their original packaging, and with all tags and labels attached.

Refund Methods:
Explain the methods by which refunds will be issued. This might include returning the payment to the original method of payment (e.g., credit card or PayPal) or providing store credit.

Restocking Fees:
Indicate whether there are any restocking fees for certain types of returns, such as returns due to a change of mind. If so, specify the amount or percentage.

Return Shipping:
Clarify who is responsible for covering the cost of return shipping. Some stores offer free return shipping for eligible items, while others require customers to pay for return shipping.

Customer Support Contact:
Provide clear contact information for customer support, including email addresses and phone numbers, so customers can reach out with refund requests or questions.

Exclusions:
List any items or categories that are not eligible for refunds or returns. This might include items like perishables, personalized/customized products, or final sale items.

Legal Compliance:
Mention any legal requirements that apply to your refund policy based on your location. Different jurisdictions may have specific consumer protection laws that dictate refund policies.

Changes to the Policy:
Reserve the right to update or change the refund policy and specify how customers will be notified of such changes.

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